
Saturday Audio Exchange opened in 1982 with a pretty simple idea,
which was to open a small used audio store a few hours a week. The
owner of the store, Andy Zimmerman, had already owned a couple of a
hi-fi stores at different times, one in DeKalb, Illinois, when he
was a student at NIU, and another in the mid 70's in Chicago. The
second store was called Hear Again, which is still fondly remembered
by a lot of people in Chicago. It was a small used audio store (are
we seeing a pattern here?) that bought, sold and traded all sorts of
audio stuff, from dumpy 8 Tracks to the high end stuff (Quad 8
tracks?). He later sold out his shares to his partner and went into
a non-stereo business. A few years later he got the bug to get back
in the stereo business, but really didn't have the time to open a
full time store, so he started Saturday Audio Exchange, a used hi-fi
store open only 14
hours a week. It seemed like a crazy idea at the time, but here we
are, in our 30th(!) year. Still open on Thursday nights, Saturdays,
and Sunday afternoons.
We now sell much more new equipment now, but stayed in the used
equipment business.
What's With The 14 Hours A Week?
There are a lot of benefits to only being open a limited number of
hours. One is keeping costs down. Not many people are out buying
stereo equipment on a weekday afternoon, so why be open? We have
found that it's much more cost effective to have a large part time
staff working limited hours. This way we can hire knowledgeable and
more experienced people that we otherwise could not afford. You can
get a great deal and great help picking the gear you want. Since no
one works on commission, you can be confident the advice you are
given isn't biased by somebody's paycheck. Also, since almost
everybody here works somewhere else most of the time, we're happy to
be here and avoid "Retail Burn-Out." The bottom line is that by
keeping expenses lower, we can pass the saving unto you, the
customer.
So What Do We Have?
We have changed a lot over the years, and now sell much more new
equipment than we do used,
from companies like McIntosh, NAD, Marantz, Denon, Musical Fidelity,
Totem, Monitor Audio, PSB, Moon, Sonus Faber, GoldenEar, AudioQuest
and a whole lot more. We are always looking for great buys on new,
used, demo and close-out audio gear so we can continue to offer the
wide range of gear at great prices that our customers have come to
expect. We figure about 75% of our customers are referred to us by
previous clients because people appreciate the great gear,
assistance and deals we've been offering all these years. So if
you're looking to buy, sell or trade some equipment please come on
by, give us a call, or send us
E-mail.
Support Your Local Retailer!
A quick editorial piece if you don't mind. As much as we love to do
business with everyone, everywhere, if you see something you want
locally and the price is reasonable, buy it from them! While getting
the lowest price is nice, the only way the audio business can thrive
and continue to offer innovative and better sounding gear is to have
a large amount of knowledgeable independent audio stores. Developing
a good relationship with a local dealer will always provide you with
the best chance of getting you the sound you want, even if it costs
you a couple of extra bucks. But if you can't find the equipment or
help you need locally please don't hesitate to give us a call.
Return
Policy
All new and used units sold with a warranty are allowed a 90 day
period in which you can trade the unit back for full purchase price
(less any shipping charges) towards any other unit we have in stock.
Closeout items and demo models are
excluded from this policy, though we will still honor the factory
warranty. Any unit
sold "As Is" is not entitled to the 90 day trade back policy. Any
unit which proves to be defective within ten days of delivery may be
credited or exchanged for a replacement of the same model. In the
event a replacement unit cannot be supplied, we will refund the
unit's purchase price. Saturday Audio Exchange will pay the shipping
costs for replacement merchandise. Any non-defective merchandise
returned for credit will be subject to a 15% restocking charge, with
buyer paying all shipping charges. Any other arrangements must be
made with us beforehand. Please call us at
1-800-970-HIFI for a return
authorization number. No returned merchandise will be accepted
without a valid return authorization number on the shipping label.
All returned merchandise must be in original carton with all of the
manufacturers included accessories. Missing accessories will result
in a reduced credit amount by the replacement cost of those items.
All warranty cards (if initially provided by the manufacturer) must
be left blank. Merchandise initially returned as defective, where
the defect cannot be verified, will incur a 15% restocking charge.
Merchandise initially shipped 'double-boxed' must be returned to
Saturday Audio in the same fashion.
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We accept checks and all
the major credit cards.
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